Last Updated: March 2025
Welcome to Al Jazan Overseas (Private) Limited. By using our website and services, you agree to comply with the following Terms and Conditions. These terms govern your use of our services, including visa processing, ticketing, hotel bookings, and Umrah packages. Please read them carefully before proceeding.
1. Introduction
- Al Jazan Overseas (Private) Limited is a travel and visa consultancy firm that provides reliable solutions for visa applications, air ticketing, hotel reservations, Umrah packages, and business consultancy services.
- By accessing our website or availing of our services, you agree to be bound by these terms.
- If you do not agree with any part of these Terms and Conditions, please do not use our services.
2. Service Terms
2.1 Visa Processing
- We assist with visa applications and documentation based on the requirements set by embassies and consulates.
- Visa approval or rejection is solely at the discretion of the respective embassy or consulate. We are not responsible for rejections due to incomplete, incorrect, or fraudulent documents.
- Visa processing times vary and are subject to changes by the embassy. Delays do not entitle clients to refunds.
2.2 Air Ticketing & Hotel Bookings
- We facilitate airline ticket bookings and hotel reservations on behalf of our clients.
- All flight schedules, ticket prices, baggage allowances, and hotel bookings are subject to availability and the terms of the respective airline or hotel.
- Refund and cancellation policies depend on the airline or hotel’s policies and may include penalties or non-refundable charges.
2.3 Umrah Packages
- Our Umrah packages include travel, accommodation, visa processing, and transportation as per the chosen package.
- The client must follow all rules and regulations set by the Saudi government for religious travel.
- Package prices are subject to change based on exchange rates, airline fares, and accommodation costs.
3. Pricing & Payments
- Prices for services are subject to change without prior notice due to fluctuations in travel costs, taxes, and exchange rates.
- Full payment is required before processing any travel service.
- Payments are non-refundable unless stated otherwise in the service agreement.
- Any extra charges, penalties, or service fees imposed by airlines, hotels, or government authorities will be the client’s responsibility.
4. Cancellations & Refunds
4.1 Visa Services
- Visa fees are non-refundable once the application is submitted to the embassy, regardless of approval or rejection.
4.2 Air Ticketing & Hotel Bookings
- Cancellation fees apply as per the policies of the respective airline or hotel.
- Refund requests must be submitted in writing. Processing times may vary.
4.3 Umrah Packages
- Cancellations for Umrah packages may be subject to non-refundable deposits, airline penalties, and hotel cancellation charges.
5. Responsibilities of Clients
- Clients must provide accurate and complete information when availing of our services.
- It is the client’s responsibility to ensure they have valid passports, correct travel documents, and comply with immigration laws.
- We do not take responsibility for denied boarding, visa rejection, flight cancellations, or immigration issues due to incorrect information provided by the client.
6. Limitation of Liability
- Al Jazan Overseas (Private) Limited is a service provider and not a direct visa-issuing authority, airline, or hotel owner.
- We are not liable for losses due to visa rejections, flight delays, missed connections, lost baggage, or force majeure events (such as natural disasters, government restrictions, or pandemics).
- We are not responsible for any technical errors, website downtime, or inaccuracies in third-party services linked to our website.
7. Privacy & Data Protection
- We collect and store personal information only to process your travel and visa-related services.
- Client data is kept confidential and secure. However, it may be shared with embassies, airlines, and hotels as required for service fulfilment.
- For more details, please refer to our Privacy Policy.
8. Intellectual Property
- All content, including text, images, logos, and website design, is the property of Al Jazan Overseas (Private) Limited.
- Unauthorized use, reproduction, or modification of any website content without prior written consent is prohibited.
9. Changes to Terms & Conditions
- We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
- Clients are advised to review these terms regularly to stay informed of any updates.
10. Governing Law & Dispute Resolution
- These Terms & Conditions are governed by the laws of Pakistan.
- Any disputes arising out of these terms shall be resolved amicably or through legal proceedings in the jurisdiction of Pakistan’s courts.
11. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
📍 Al Jazan Overseas (Private) Limited
📧 contact@aljazanoverseas.com
📞 +92 300 6436667,
📞 +92 301 6436667,
📞 0612077508
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing Al Jazan Overseas (Private) Limited! 🌍✈️