Last Updated: March 2025
Welcome to Al Jazan Overseas (Private) Limited. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services, including visa processing, ticketing, hotel bookings, and Umrah packages.
1. Information We Collect
When you interact with our website or services, we may collect the following types of information:
- Personal Information: Name, email, phone number, passport details, and other travel-related documents required for visa processing and bookings.
- Payment Information: If you make a purchase, we collect payment details such as transaction IDs, but we do not store your credit/debit card information.
- Website Usage Data: Information about how you use our website, including IP address, browser type, and referring URLs.
- Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, track user behaviour, and improve our services.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process visa applications and provide travel-related services.
- To book flights, hotels, and other accommodations as per your request.
- To improve our website and customer service.
- To send important updates regarding your bookings and visa applications.
- To comply with legal requirements and ensure secure transactions.
3. Comments and User Interaction
- When visitors leave comments on our website, we collect the data shown in the comment form, including the visitor’s IP address and browser details for spam detection.
- User comments may be checked through an automated spam detection service to maintain website integrity.
- If you upload images or documents in comments, please avoid including sensitive personal details.
4. Cookies and Tracking Technologies
- We use cookies to enhance your experience, remember preferences, and improve our services.
- If you leave a comment on our site, you may opt-in to save your name, email, and website in cookies for convenience. These cookies last for one year.
- We also use third-party analytics tools (such as Google Analytics) to track and analyze user behaviour on our website.
5. Embedded Content from Other Websites
- Pages on this site may include embedded content (e.g., videos, images, or articles from other sources).
- Embedded content from other websites behaves in the same way as if you visited those websites directly.
- These websites may collect your data, use cookies, and monitor your interaction with their content.
6. Visa Processing & Travel Services
- We collect only the necessary personal information required for visa applications, ticket booking, and hotel reservations.
- Your documents are securely processed and shared only with the relevant authorities for visa approvals.
- We are not responsible for visa rejections due to incorrect or incomplete documents submitted by the client.
- All airline ticketing and hotel bookings are subject to the terms and conditions of the respective service providers.
7. Data Security & Retention
- We implement strict security measures to protect your personal information from unauthorized access or disclosure.
- We retain user data only as long as necessary for processing your travel requests or as required by legal regulations.
- You can request to delete your data by contacting us at contact@aljazanoverseas.com
8. Third-Party Sharing
- We do not sell, trade, or rent users’ personal information.
- However, we may share necessary details with trusted third-party service providers such as airlines, hotels, embassies, and travel agencies to process your bookings and visas.
9. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of receiving marketing communications.
- Request a copy of the personal data we hold about you.
For any requests, you can contact us at contact@aljazanoverseas.com.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices. Please review this page periodically for any updates.
If you have any questions regarding our Privacy Policy, please feel free to contact us at:
📍 Al Jazan Overseas (Private) Limited
📧 contact@aljazanoverseas.com
📞 +92 300 6436667,
📞 +92 301 6436667,
📞 0612077508